Outlook global address list is not updating

All contacts are shown correctly when accessing webmail but not from within Outlook.

New users don’t show up in the GAL for clients using Outlook 2003 Cached Mode clients, because Outlook uses an Offline Address List (aka “Offline Address Book” or OAB), which is generated once every 24 hours by default [read previous post “New user does not show up in GAL“] In this case there are who did show up in the GAL earlier but have disappeared now.If the sync does not completed before the client is taken off line, the user will receive the recommendation again.The sync time will vary based on the size of the GAL and network speed.Note: it takes up to 8 hours for the Offline Address Book to be distributed to Client Access Servers to which Outlook is connecting, so it may take up to 32 hours for the freshly generated Offline Address Book to be updated in Outlook client.All versions: check Download changes since last Send/Receive box.

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